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Bijou Betty is committed to ensuring timely and efficient delivery services for all our customers. Please read the following information carefully to understand our domestic and international shipping procedures, along with our policies for special requests, transit insurance, and delivery timelines.
Orders finalized before 10:00 am on business days are dispatched the same day. Please double-check that all order details, including your contact information and delivery address, are accurate at the time of purchase to prevent shipping delays or additional fees.
For domestic orders within the UK, we use Royal Mail 24 for standard shipping. Most deliveries arrive by the next business day; however, delivery times may vary slightly depending on the location and other external factors.
Our international shipping is available at a flat rate of £10.50, we use Royal Mail’s International Tracked service. Delivery times are estimated as follows:
Please note that these timeframes are estimates and may vary based on customs processing times in the destination country.
If you have special delivery instructions, please include them at checkout. For orders already placed, you may email any instructions to us at info@bijoubetty.com. We will do our best to accommodate your requests; however, not all instructions may be feasible depending on logistics.
We offer optional transit insurance for an additional fee. This coverage helps protect against incidents that may occur during the delivery process. Please contact us if you are interested in adding this option to your order.
Delivery times are dependent on location. Please allow up to 3-5 business days for delivery, particularly during holiday periods. If your order has not arrived within this timeframe, please reach out to us for assistance.
Once your order and payment have been received, we will arrange shipment. Please note that some payment methods may require additional processing time.
Your order confirmation email will include an estimated delivery date, but this date is approximate and may be subject to change based on courier schedules and other factors.
We will deliver items to the address provided at the time of order. If the delivery address is incorrect, please notify us immediately to avoid additional redelivery fees. If an incorrect address was provided or if no one is available to receive the delivery after confirming the date, you may be charged for any additional delivery costs incurred.
Upon receiving your order, please inspect the item immediately for any damage incurred during transit. Items are dispatched in excellent condition unless advised otherwise prior to sale. If any issues are identified, contact us promptly to discuss the next steps and avoid potential delays or additional costs.
For questions about our Delivery Policy, your order status, or to provide updated information for an existing order, please reach out to us at info@bijoubetty.com.
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