Refund and Return Policy

Bijou Betty - Refund and Return Policy

At Bijou Betty, we strive to ensure customer satisfaction with every purchase. Please review our Refund and Return Policy below for details on warranties, returns, and refunds.

Warranty Information

Bijou Betty offers a twelve month warranty, from the date of purchase, covering manufacturing defects. The purchase date can be verified on digital receipts and physical invoices.

Warranty Conditions

  • Warranty applies to all types of usage (personal, commercial, and trade).
  • This warranty does not cover damage due to accidents, misuse, negligence, natural disasters, or extreme weather conditions.
  • Surface issues like scratches or rust, or defects reported beyond 24 hours of receiving the item, are not covered by the warranty.
  • Any alteration or use of products for unintended purposes voids the warranty.
  • Products obtained through promotional giveaways are not eligible for warranty.

Making a Warranty Claim

If you encounter an issue, please contact us directly or email us at info@bijoubetty.com. Provide detailed information and photographic evidence of the issue. Our team will first attempt to repair the product before considering a replacement.

Return shipping costs are the responsibility of the customer. If the warranty claim is found to be invalid, any costs incurred will be payable by the customer.

Return Policy

We accept returns under the following conditions:

  • Requesting a Return: Returns must be arranged with our customer service team. We do not accept unauthorized returns.
  • Return Window: Opened items can be returned within 7 days of receipt. Any item that has been unpacked must pass an inspection before a refund is approved.
  • Return Shipping: The customer is responsible for return shipping costs. Shipping fees from the original purchase are non-refundable.
  • Condition of Return: Items must be properly packaged to prevent damage during transit. Bijou Betty is not responsible for items lost or damaged in transit.

Bijou Betty reserves the right to reject any return or refund that does not meet the above criteria.

Contact Us

For further assistance with returns, refunds, or warranty claims, please contact us at info@bijoubetty.com.